How can we help?
We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.
If you seemed to lose your pass or email verification, simply look it up here:Search your order
How do I access my items?
After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.
What do I do if I lost the link to my pass?
Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.
Why can't I find all my items in my pass?
All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.
Terms & ConditionsVouchers are redeemable for certain goods, services or experiences offered by, or facilitated through, the Merchant identified on the Voucher. The Merchant is the issuer of the Voucher and is solely responsible for all matters pertaining to the redemption and use of the Voucher. Furthermore, the Merchant is fully and solely responsible for the care and quality of all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs ("Liabilities") it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Voucher or not. You waive and release Bandwango and Visit Lake County, including their subsidiaries, affiliates, partners, officers, directors, employees, and agents, (collectively, the "Released Parties") from any Liabilities arising from, related to, or sustained in connection with any act or omission of a Merchant, its employees, agents, contractors, and invitees, in connection with your use of a Voucher or the goods, services or experiences a Merchant provides in connection with the Voucher. Services performed by the Released Parties are provided "AS IS" without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
ENTRANTS ARE ASKED TO CHECK-IN ON THEIR PERSONAL MOBILE DEVICE AT PARTICIPATING VLC PARTNER BUSINESSES. MAKING A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED OR RESTRICTED BY LAW.
1. PROMOTION DESCRIPTION:
The LAKE COUNTY LIBATION TRAIL CHECK-IN CHALLENGE ("Sweepstakes") begins on January 3, 2020, and ends January 31, 2020. By participating in the Sweepstakes, each Entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Sponsor, which shall be final and binding in all respects. Sponsor is responsible for the collection, submission or processing of Entries and the overall administration of the Sweepstakes. Entrants should look solely to Sponsor with any questions, comments or problems related to the Sweepstakes. Sponsor may be reached by email at firstname.lastname@example.org during the Promotion Period (“Promotion Period” is January 3 to January 31, 2020”).
Open to legal U.S. residents who are 21 years and older.
Sponsors, and their respective parent organizations, subsidiaries, affiliates, distributors, retailers, sales representatives, advertising and promotion agencies and each of their respective officers, directors and employees (the "Promotion Entities"), are ineligible to enter the Sweepstakes or win a Prize. Household Members and Immediate Family Members of such individuals are also not eligible to enter or win. "Household Members" shall mean those people who share the same residence at least three months a year. "Immediate Family Members" shall mean parents, step-parents, legal guardians, children, step-children, siblings, step-siblings, or spouses. This Sweepstakes is subject to all applicable federal, state and local laws and regulations and is void where prohibited or restricted by law. Participants must have a valid driver’s license and are required to fill out any and all release forms of Sponsor.
Prize: Three (3) winners will receive: two (2) tickets to the Lake County Craft Beer Festival, being held on Saturday, February 22, 2020, at the Lake County Fairgrounds and Event Center, Grayslake, Illinois ($55 value/per ticket).
The Prize cannot be transferred, redeemed for cash or substituted by Winner. Sponsor reserves the right in its sole and absolute discretion to award a substitute Prize of equal or greater value if a Prize described in these Official Rules is unavailable or cannot be awarded, in whole or in part, for any reason. The ARV of the Prize represents Sponsor's good faith determination. That determination is final and binding and cannot be appealed. If the actual value of the Prize turns out to be less than the stated ARV, the difference will not be awarded in cash. Sponsor makes no representation or warranty concerning the appearance, safety or performance of any Prize awarded. Restrictions, conditions, and limitations may apply. Sponsor will not replace any lost or stolen Prize items.
This Sweepstakes is open to legal U.S. residents and the Prize will only be awarded and/or delivered to addresses within said locations. Delivery may be via electronic (email) fulfillment. All federal, state and/or local taxes, fees, and surcharges are the sole responsibility of the Winner. Failure to comply with the Official Rules will result in forfeiture of the Prize.
4. HOW TO ENTER:
Enter the Sweepstakes during the Promotion Period via mobile device or online, and by visiting participating Visit Lake County Libation Trail partner/business locations. Lake County Libation Trail partners/businesses can be found at www.visitlakecounty.org and experience.visitlakecounty.org.
One entry per individual.
Automated or robotic Entries submitted by individuals or organizations will be disqualified. Internet entry must be made by the Entrant. Any attempt by Entrant to obtain more than the stated number of Entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/sweepstakes subscription notification and/or entering services, will void Entrant's Entries and that Entrant may be disqualified. Final eligibility for the award of any Prize is subject to eligibility verification as set forth below. All Entries must be posted by the end of the Promotion Period in order to participate. Sponsor's database clock will be the official timekeeper for this Sweepstakes.
5. WINNER SELECTION:
The Winners of the Sweepstakes will be selected in a random drawing from among all eligible Entries received throughout the Promotion Period. The random drawing will be conducted on February 1, 2020, after the Promotion Period, by Sponsor or its designated representatives. All decisions are final. Odds of winning will vary depending on the number of eligible Entries received.
6. WINNER NOTIFICATION:
Winners will be notified by email at the email address provided in the Entry information within three days after the random drawing. Potential Winners must accept a prize by email as directed by Sponsor within approximately seven business days of notification. Sponsor is not responsible for any delay or failure to receive notification for any reason, including inactive email account(s), technical difficulties associated therewith, or a Winner’s failure to adequately monitor any email account.
Any Winner notification not responded to or returned as undeliverable, may result in Prize forfeiture. The potential Winner may be required to sign and return an affidavit of eligibility and release of liability, and a Publicity Release (collectively "the Prize Claim Documents"). No substitution or transfer of a Prize is permitted except by Sponsor.
7. LIMITATION OF LIABILITY:
Sponsor assumes no responsibility or liability for (a) any incorrect or inaccurate Entry information, or for any faulty or failed electronic data transmissions; (b) any unauthorized access to, or theft, destruction or alteration of entries at any point in the operation of this Sweepstakes; (c) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, camera, computers or providers utilized in any aspect of the operation of the Sweepstakes; (d) inaccessibility or unavailability of any network or wireless service, the Internet or website or any combination thereof; (e) suspended or discontinued Internet, wireless or landline phone service; or (f) any injury or damage to participant's or to any other person’s computer or mobile device which may be related to or resulting from any attempt to participate in the Sweepstakes or download of any materials in the Sweepstakes.
If, for any reason, the Sweepstakes is not capable of running as planned for reasons which may include without limitation, infection by computer virus, tampering, unauthorized intervention, fraud, technical failures, or any other causes which may corrupt or affect the administration, security, fairness, integrity or proper conduct of this Sweepstakes, the Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Sweepstakes in whole or in part. In such event, Sponsor shall immediately suspend all drawings and Prize awards, and Sponsor reserves the right to award any remaining Prizes (up to the total ARV as set forth in these Official Rules) in a manner deemed fair and equitable by Sponsor. Sponsor and Released Parties shall not have any further liability to any participant in connection with the Sweepstakes.
8. WINNER LIST/OFFICIAL RULES:
To obtain a copy of the Winners’ List or a copy of Official Rules, send your request along with a stamped, self-addressed envelope to: The Libation Trail Check-In Challenge, c/o Visit Lake County, 5465 W. Grand Avenue, Suite 100, Gurnee, IL 60031. Requests for the names of the Winners must be received no later than February 15, 2020.
Visit Lake County, 5465 W. Grand Avenue, Suite 100. Gurnee, IL 60031
Visit Lake County
Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared except to the limited extent disclosure may be required under applicable law. During checkout, we may ask you if you would like to receive marketing communications. If you opt-in, then you will receive communications according to what you opted into.